Refund policy
Refund Policy
Every item at Kit Poket is made to order specifically for you. Because production begins as soon as you place your order, we're unable to accept returns or exchanges for reasons such as change of mind, ordering the wrong size, or the design not being what you expected.
When We'll Replace or Refund an Item
We stand behind the quality of what we make. We'll offer a free replacement or a full refund if:
- Your item arrives with a manufacturing defect
- Your item was damaged in transit
- You received the wrong item or size
To request a replacement or refund, email us at martina@kitpoket.com within 14 days of the delivery date, with your order number and a photo of the issue. Reach out to us directly. Even though your order is produced by our fulfillment partner, Kit Poket handles every claim personally, so you only ever need to deal with one team.
What Isn't Covered
Because each piece is produced specifically for you, we can't accept returns or offer refunds for:
- Incorrect size or color chosen at checkout
- Change of mind after the order has entered production
- Minor variations in color or print placement that are typical of made-to-order printing
Processing Time
Approved refunds are issued to your original payment method within 5–10 business days. Replacement items follow our standard production and shipping timelines, outlined in our Shipping Policy.
Contact
Questions about an order? Reach us at martina@kitpoket.com. We're happy to help.